The Service Recovery Paradox

Here is a reference to the service recovery paradox

http://en.wikipedia.org/wiki/Service_recovery_paradox

What has been your experience?

Internet advertising

Will there be a continued rise in Internet advertising?

Network Marketing

Would you advise students to get involved in network marketing (e.g., Amway, Mary Kay, etc.) ?

Innovation

Innovation is obviously important to tech companies like Apple, but how important is innovation to the success of most companies?  A secondary question is "is innovation as important in a b2b context as it is in a b2c enironment?  Thanks.

Student question for January 31, 2013

What has been your experience with the number of important segments for products or services you've worked with in your career?